Heartland Manor Residential and Dementia Home, Brockenhurst
Heartland Manor is a 40-bed residential and dementia care home in the village of Brockenhurst, surrounded by the peace and beauty of the New Forest. Residents enjoy home-cooked meals, a varied programme of activities, and a range of shared spaces including a coffee shop, hair and beauty salon, lounges, dining rooms, and a dedicated Movie and Arts & Crafts room.
Each bedroom is en-suite, with many looking out over the gardens, and every room has its own telephone line and internet access, with Wi-Fi available throughout the home.
The home also has a specialist dementia unit, designed to provide safe and reassuring care for people living with dementia. With its own post office, florist, café, dining room, lounge and sensory room, this space offers familiar surroundings, colour cues and interactive features that support independence and create both interest and calm.
As part of Everwood, a charity dedicated to caring for older people, every penny we make is reinvested into our homes. This means Heartland Manor continues to improve for the benefit of those who matter most – our residents.
What You'll Find Here
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Spacious En-Suite Bedrooms
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Comfortable Communal Lounges
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Dining Room
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Hairdressing & Beauty Salon
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Home Cooked Meals
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Movie/Arts & Crafts Room
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Specialist Dementia Care Wing
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Beautiful Gardens
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Wifi & Private Phone
Brock Village
At Heartland Manor, our specialist dementia wing has been designed to create a safe, familiar and supportive environment for those living with dementia. Known as 'Brock Village', this part of the home includes its own post office and florist, alongside corridors themed around the seaside and the forest. Sensory panels and a dedicated sensory room provide different sights, sounds and textures to explore, helping to spark memories and offer comfort.
This carefully designed setting makes everyday life feel reassuring and engaging. It supports independence, provides meaningful points of interest, and helps residents feel settled and at home while receiving the care they need.
Home Cooked Meals, Every Day
At Heartland Manor, every meal is freshly cooked and served in our light and comfortable dining room. The menu changes each week with the seasons, giving residents plenty of choice at breakfast, lunch and dinner. Before the evening meal, we offer an aperitif to help stimulate appetite, and once a week there’s a traditional afternoon tea to enjoy together.
Mealtimes are about more than food – they’re an opportunity to relax and spend time with others. Relatives are welcome to join, making it easy to share meals as a family. For our residents who prefer privacy, meals can also be served in their own room.
Our kitchen team takes care to cater for individual tastes and dietary needs, so that food is not only nutritious but also enjoyable and familiar.
Our En-Suite Rooms
Our bedrooms are designed to be light, comfortable and practical, each with its own en-suite for privacy and convenience. Large windows bring in plenty of natural light, and many rooms look out over the gardens, woodland and terraces that surround the home.
We encourage residents to personalise their rooms with familiar furniture, photographs and keepsakes, so that each space feels truly their own. Whether it’s a favourite chair, family pictures or a well-loved collection of books, these touches make a big difference in helping new residents settle quickly.
For added peace of mind, all rooms are fitted with 24-hour call systems, and our housekeeping team keep rooms clean and comfortable. Together, these details help make each bedroom not just a place to sleep, but a real home from home.
Our Activities Programme
Life at Heartland Manor is about much more than care - it’s about enjoying each day and staying connected to the things that matter. Our activities are designed to support wellbeing, independence and a sense of fun, with something for everyone to join in with.
The weekly programme is varied and flexible, ranging from arts and crafts, music and gardening to gentle exercise, quizzes and themed events. We also arrange regular outings to local cafés, pubs, garden centres, National Trust parks, wildlife parks, boat trips, sporting fixtures and museums. For those who prefer smaller groups or quiet time, there are plenty of one-to-one activities too.
Our dedicated Lifestyle Manager works with each resident to make sure hobbies and interests continue, and new ones are discovered. Whether it’s a scrabble club, flower arranging, visits from Pets as Therapy dogs, or shared moments with local toddler groups, activities are tailored so everyone can take part in a way that feels right for them.
We’re fortunate to have the support of many volunteers of all ages from the local community, which strengthens our ties with the town and brings new friendships and energy into the home. Church services, music therapy and wellness activities such as seated yoga add further choice and variety, ensuring there is always something meaningful to look forward to.
From Coffee to Crafts – Something for Everyone
At Heartland Manor there are plenty of places for residents to spend time together or enjoy a change of scene. Our coffee shop, hair and beauty salon and Movie/Arts & Crafts room all add variety to daily life and help make the home feel welcoming and sociable.
The Hair & Beauty Salon
The salon at Heartland Manor is where our residents can get a little extra care and attention. Visiting hairdressers come in regularly to offer trims and styling, giving residents the chance to enjoy being pampered in a gentle and relaxed way. It’s a small touch, but one that helps people feel looked after and brings a sense of wellbeing.
The Movie & Arts & Crafts Room
This room is used for film afternoons, evening showings and creative sessions. From watching a favourite classic to baking, flower arranging or craft activities, it’s a space where residents can join in, try something new or simply enjoy the company of others.
The Coffee Shop
Our coffee shop is a popular spot for tea, coffee and cake, and is often used when family come to visit. It’s a simple pleasure that adds to the homely feel of Heartland Manor.
Introducing Mark, the Heartland Manor Manager
Mark Langford is an experienced and compassionate Care Home Manager with over a decade of dedicated service in the health and social care sector. Beginning his career working with young adults with autism and learning disabilities, Mark developed a deep understanding of person-centred care, communication diversity, and the importance of fostering independence and dignity in all individuals.
After several successful years in specialist support settings, Mark transitioned into elderly care, bringing with him a wealth of experience in behaviour support, team leadership, and holistic care planning. His empathetic approach and strong leadership skills have enabled him to create safe, nurturing environments where both residents and staff thrive.
Mark is committed to delivering high-quality care that promotes well-being, respect, and individuality. His focus on staff development, family engagement, and continuous improvement makes him a trusted leader in elderly care services.